All profile types are active for one year upon activation. Upon your profile expiring, you will be prompted to review the information in your profile, make any necessary updates, and attest that the information is still accurate.

We send out expiration notifications starting 60 days out that way you can prepare for your renewal. You will be able to submit your renewal on the day your profile expires, we will send a reminder to you on that day.

Assistance Animal Profiles:
There is no cost to resubmit a reasonable accommodation request for an Assistance Animal renewal. However, it must be reviewed by our Assistance Animal Review Team again.

No Pet/No Animal Profiles:
There is no cost to renew a no pet/no animal profile. 

Household Pet Profiles:
If you purchase any Services that we offer for a fee (“Paid Services”), you agree to pay the applicable fees for the Paid Services when due plus all related taxes.

Cash Discount
We offer an ACH Cash discount when ACH is utilized as your payment method. We utilize an integrated, third-party ACH verification service. The cash discounted Paid Services pricing is $20 per pet profile. There is no charge ($0) for assistance animal accommodation requests or no pet/animal profiles. Household pet profiles can be renewed for an additional year for $15 as long as the renewal is proactively completed by you prior to the expiration of the current term. If the household pet profile(s) auto-renews then the charge is $20 for an additional year per pet. From your user account settings, you can opt-out of the auto-renewal process up to the date of your pet’s profile renewal. There is no charge ($0) to renew assistance animal profiles or no pet/animal profiles. All profiles are valid for one year upon activation, and will automatically renew for consecutive one-year terms unless you or we notify the other of its desire to terminate the Paid Services prior to the start of the next term.

General Pricing
If you choose not to utilize the ACH payment methodology to receive the cash discounted pricing, then the Paid Services for household pets is $25. There is no charge ($0) for assistance animal accommodation requests or no pet/animal profiles. Household pet profiles can be renewed for an additional year for $20 as long as the renewal is proactively completed by you prior to the expiration of the current term. If the household pet profile(s) auto-renews then the charge is $25 for an additional year per pet. From your user account settings, you can opt-out of the auto-renewal process up to the date of your pet’s profile renewal. There is no charge ($0) to renew assistance animal profiles or no pet/animal profiles. All profiles are valid for one year upon activation, and will automatically renew for consecutive one-year terms unless you or we notify the other of its desire to terminate the Paid Services prior to the start of the next term.

For more info, see our Renewal Policy.

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